Inside The Harrowing Escape Of 9/11 Survivor Michael Hingson And His Beloved Guide Dog

Blind since birth, Michael Hingson relied on his guide dog Roselle to lead him down 78 floors of the North Tower during the 9/11 terrorist attacks — and she did.

September 11, 2001, Michael Hingson was in his 78th-floor office in the North Tower of the World Trade Center. He was preparing for the workday when he suddenly heard a muffled boom. The building shuddered. Then, he felt it moving. “We moved about 20 feet,” Hingson recalled.

After the tower lurched back into place, Hingson’s colleague David Frank saw flames and large amounts of smoke from the office window. Debris rained down in front of the glass. And Frank became increasingly frantic.

Meanwhile, Hingson’s companion, a guide dog named Roselle, emerged from the nap she was taking underneath her master’s desk. The yellow Labrador Retriever was not showing any kind of fear reaction yet — and that led Hingson to believe that his office had time to evacuate in a calm manner.

How Michael Hingson And Roselle Escaped The Burning World Trade Center

Hingson had good knowledge of the building’s emergency procedures. This was important for him, not only as the local leader of Quantum Corporation’s New York office but also as a blind person who couldn’t rely on signage.

Frank followed as the office workers began walking down the stairs. And as soon as Hingson and Roselle entered the stairwell, Hingson smelled a familiar smell. He soon remembered it from the airport — jet fuel.

The group started their descent of over 1,460 steps from the 78th floor. Burn victims passed them on their way down. One woman began struggling to breathe and insisted that they wouldn’t get out of the building alive.

Hingson said that he and about eight others stopped and had a group hug right there on the stairs, encouraging the woman to keep going.

They continued downward. Firemen passed the group on their way up to fight the flames above them. Many gave the easygoing Roselle a quick pet as they passed her. Tragically, it would likely be one of their last moments of joy.

Finally, the group reached the main lobby. However, officials instructed crowds not to leave because dangerous debris — including dead bodies — was still raining down onto the street. So Hingson and the others headed into the central complex and found another exit to walk out.

Fleeing The Collapse Of The Twin Towers

Roselle yawns as Michael Hingson speaks at the North Shore Animal League Americas Lewyt Humane Awards Luncheon on January 9, 2002 in Garden City, New York.

It wasn’t until they were outside that the group realized the extent of the damage caused to the World Trade Center during the 9/11 attacks. Frank saw fire in the South Tower, as well as the North. He stopped to take a picture at Vesey Street and Broadway, just a block north of the World Trade Center.

Everyone turned on their heels and ran. Hingson had to rely on Roselle to lead him through the pandemonium. “The dirt and debris was so thick, I could feel it going down my throat and into my lungs,” Hingson said.

He felt a rail and realized that Roselle had led him to the top of a flight of stairs. It was a subway station, and upon entering it, Hingson was able to catch his breath with the cleaner air that was down below.

The North Tower toppled just 10 minutes after Hingson and Roselle emerged from the subway station, leaving massive clouds of dust and debris behind.

Michael Hingson’s Life After 9/11

Michael Hingson (right) shakes hands with Hal Wilson on January 9, 2002 in Garden City, New York. Wilson’s dog Tsu (left) helped with recovery efforts at Ground Zero in the days after the attacks.

Immediately upon returning to his New Jersey home that fateful day, Hingson removed Roselle’s harness. Instead of collapsing on the floor in a puddle of anxiety, she grabbed her favorite toy and wanted to play. Roselle took her job very seriously — but now, the workday was over.

But the brave Roselle lived seven more years in the care of her loving family. Sadly, on June 26, 2011, Roselle passed away peacefully. Michael Hingson was right there by her side — just as she was always there for him.

Although Hingson has owned many guide dogs throughout his life, he will always have a special bond with the late Roselle. It was Hingson’s job to know where to go and how to get there, and it was Roselle’s job to get him there safely. On 9/11, he never let go of her harness. And she never wavered.